2011.08.28 前面一直忙，也都在本地写作，没有管远程的站点，今天才上网查看自己的网站，发现访问不了了，打开是403错误之类的页面，cnzz统计一个多月都是零记录了，用Google搜索一下，原来的记录也都删除了 这下急了，查看name中的域名，也没有过期，上Ixwebhosting，空间也没有过期，马上live chat，经过live chat，原来因为造成服务器Overload被停止了，并且都已经是一个月前的事情了！那个关于造成服务器Overload的ticket也已经closed 再看里面详细说明，一看就知道是因为垃圾评论造成的，自己也清楚，确实有阵子见一下子垃圾评论成千地涌现。 于是又新建ticket说明情况，决定先把评论功能关闭了，随后有空再挑个好用的阻止垃圾评论的插件 整个对话情况记录如下：
-—chat
2011.08.28 Chat InformationThank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1. Chat InformationYou are now chatting with ‘Andrey Ivanov’ Andrey Ivanov: Welcome, my name is Andrey, please let me know how can I help you today? you: hello you: i don’t know why i can’t visit my site xyz9981.info any more Andrey Ivanov: Hello, please give me couple minutes. Andrey Ivanov: As I see all your files locket for some reason. you: what reason? Andrey Ivanov: I try to clarify. Andrey Ivanov: Please find ticket ID # 1544411 to see the reason. Andrey Ivanov: Go to manage.ixwebhosting.com and click “24/7 Help Center” ->”View Closed Ticketst” there you: overload?strange you: it’s because of the spam comments you: what should i do Andrey Ivanov: Please reply to ticket to clarify this issue. you: i haven’t logged in to manage it for a long time and you did not send the ticket to my mailbox, so i missed your msg Andrey Ivanov: Please login to manage.ixwebhosting.com and reply to this ticket. you: but it’s closed and there is no such a “reply” button Andrey Ivanov: Then please create new ticket to solve this issue. you: ok Andrey Ivanov: Is there anything else I can assist you with? you: no thanks Andrey Ivanov: You are welcome Andrey Ivanov: Please feel free to contact us if you need further assistance. We are available 24/7.
-–我写的ticket
title: late attention to Ticket #1544411 and pls have my files unlocked lingyu wang, Sat Aug 27 21:15:20 2011 This is an entry CREATED BY OUR SYSTEM. It includes all the information given while creating this ticket. Issue properties: Issue Type: Technical Affected Product: Hosting ID #681118: Expert Plan Affected Domain: xyz9981.info Issue Category: Web Server or Web Site Issue Problem Code: Stats Details given: Today i find i cannot visit my site xyz9981.info, and according to the live chat, i got to know the reason and noticed your Ticket #1544411 which was already one month ago now i’m clear that it’s the spam comments that lead to the server overload, to corret it, i’d like to close the comment function before i find a better way to provent somebody or mechine from posting spam comments so pls unlock my files so that i can visit my site agin and pls cc your msg to my mailbox so that i will not miss your msg again thanks ==ref 2011.08.28 Chat InformationThank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1. Chat InformationYou are now chatting with ‘Andrey Ivanov’ Andrey Ivanov: Welcome, my name is Andrey, please let me know how can I help you today? you: hello you: i don’t know why i can’t visit my site xyz9981.info any more Andrey Ivanov: Hello, please give me couple minutes. Andrey Ivanov: As I see all your files locket for some reason. you: what reason? Andrey Ivanov: I try to clarify. Andrey Ivanov: Please find ticket ID # 1544411 to see the reason. Andrey Ivanov: Go to manage.ixwebhosting.com and click “24/7 Help Center” ->”View Closed Ticketst” there you: overload?strange you: it’s because of the spam comments you: what should i do Andrey Ivanov: Please reply to ticket to clarify this issue. you: i haven’t logged in to manage it for a long time and you did not send the ticket to my mailbox, so i missed your msg Andrey Ivanov: Please login to manage.ixwebhosting.com and reply to this ticket. you: but it’s closed and there is no such a “reply” button Andrey Ivanov: Then please create new ticket to solve this issue. you: ok Andrey Ivanov: Is there anything else I can assist you with? you: no thanks Andrey Ivanov: You are welcome Andrey Ivanov: Please feel free to contact us if you need further assistance. We are available 24/7. Dmitriy S., Sat Aug 27 21:28:52 2011 Ticket Status was changed from New to Answered Hello Lingyu, Thank you for contacting us. I will reopen ticket ID 1544411 and forward it to administration team. We will open access to files for you to make described changes. Please keep future updates about this issue to original ticket ID 1544411. Best regards, Dmitriy Shirshov. Please review the answer to this ticket. If your questions still remain unanswered, please update the ticket with further information so that we may continue working on it. If this ticket is not updated, it will close itself in 72 hours with no further notification.
