2011-01-27 Thank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1. You are now chatting with ‘Artem Lunev’ Artem Lunev: Welcome, this is Artem, how can I help you? you: i have trouble with ftp login i’m using host web1002.ixwebhosting.com and user c27xxx and my pass yet i cannot login Artem Lunev: What error do you receive? you: retry and lost Artem Lunev: What Host name, username and password you’re using? you: see the chat history you: i’ve said already Artem Lunev: What password you’re using? you: the pass i’m using is xxx Artem Lunev: Please hold on, let me check Artem Lunev: Are you using email client? Artem Lunev: I’m sorry, are you using ftp client? you: i’m using flashxp you: flashfxp Artem Lunev: Please try to use your browser to get access to your server - ftp://web1002.opentransfer.com . you: i cannot login, it keeps popping up and asking me to input credit Artem Lunev: Please provide me your external IP address. you: 222.71.98.52 Artem Lunev: Pelase hold on. Artem Lunev: When have you faced this problem? you: i don’t know the exact time, i haven’t update my site for a long time you: maybe one or two weeks Artem Lunev: As I see your IP address was blocked 2011-01-23. you: why blocked? you: blocked by you? Artem Lunev: Yes, your IP address was blocked by us. you: why? Artem Lunev: Do you have static or dynamic IP address? you: i don’t know if it’s static or dynamic, i’m not the network manager you: i just live here right now you: why do you blocked it? you: what can i do now? Artem Lunev: It was overloading server and our admins blocked it. Artem Lunev: You can contact your ISP and ask them to change your IP address. you: noway you: not practical you: they won’t do it for me Artem Lunev: This IP address will not be unblocked because it is recorded at our logs as an abuser. you: it means i have nothing to do? Artem Lunev: Please contact your ISP and describe your situation. I’m sure they will help you regarding this. you: no, they won’t Artem Lunev: You can try to use proxy also. you: how to? Artem Lunev: Please check the following link http://home.zonnet.nl/roberthoenselaar/ProxyTutorialForAnonymity.html .